Changelog -- New features, Improvements, and Fixes
Follow new updates and improvements to Ref Insight.
April 1st, 2026
Hello Ref Insight Administrators,
We've expanded manual credential entry to include SafeSport licenses. If an official has completed a background check or SafeSport certification outside of the standard U.S. Soccer Learning Center process, you can now add both directly to their profile.
What's New
Manual Background Check Addition
Full-access administrators can manually add background checks directly to a person's profile, including:
Background checks from providers external to the U.S. Soccer Learning Center
Issue and Expiration dates
How the background check was verified
Manual SafeSport Addition
Full-access administrators can manually add a SafeSport license directly to a person's profile, including:
SafeSport licenses from providers external to the U.S. Soccer Learning Center
Issue and Expiration dates
How the SafeSport license was verified
Benefits
Complete Records: Maintain background check and SafeSport information even when checks are obtained through alternative channels or legacy systems.
How It Works
Navigate to any person's profile, locate the USSF Licenses section, and use the updated Add Background Check / SafeSport button. Add relevant details and save to the profile.
Learn More
For detailed instructions and step-by-step guidance, visit our tutorial: Manually add a Background Check or SafeSport license
Questions? Please reach out to support@refinsight.com
Happy administrating!
The Ref Insight Team
March 31st, 2026
New
Hi everyone,
Seatbelts on. This is a good one.
Our new Pool Builder is one of the most powerful time-saving features we've added to Ref Insight. If you've ever spent hours manually building and maintaining pools — tracking down new officials, removing people who moved away, adding referees who just earned a new license — Pool Builder can do that work for you, automatically.
What it does: Create a Builder, attach it to a pool, and define your criteria. When the Builder runs, it scans the directory and adds every official (or other user, like Mentor, Referee-Coach, etc.) who meets your criteria. Set it to Active and the bot runs on a schedule you choose, keeping your pools current without any manual effort on your part.
This is especially valuable for staying on top of changes that happen over time — officials who are new to your account, referees who have moved to or away from an area, and officials who have earned new licenses or had license changes. Your pools are updated to include new people who meet the criteria, and flag those who no longer meet the criteria, reflecting these changes without you having to manually track any of it.
What you can filter by:
Location: City, State, Zip Code (5-digit, first 4, or first 3), Country, Proximity by drive time or distance to one or more sites
Experience: Years of Experience, Assignment Count (global, account, or account this year), Days on Account, Assigned By (assignor), Declined Count (total or this year)
Qualifications: Tag, License, License Type, Track & Tier, Bank Info on File, Tax Info on File
Demographics: Age, Gender
Administrative: Exclude specific referees from a Builder's results
You can combine multiple criteria within a single Builder — multiple criteria within a Builder use AND logic, so officials must meet every filter to qualify. Great for when you want your pool to include two or more things, such as Location AND Experience, or maybe Location AND License level.
Multiple values within a single criterion use OR logic. Great for things like Location including multiple states, cities, or zip codes.
You can run multiple Builders on the same pool, each with its own set of criteria and running on its own schedule, without them interfering with each other.
Each time a Builder runs, it adds newly qualifying officials and flags anyone who no longer meets the criteria — but never removes them automatically. You always have the final say on who stays in a pool.
If your pool already has manually-added members: Use the Manage Member/Builder Association tool to bring those members under a Builder so the bot will consider them on future runs.
Getting started: We highly encourage you to reach out to our support team at support@refinsight.com for help creating your first Builder or applying builders to your existing pools. There's a lot of flexibility in how these can be configured, and we're happy to work through it with you.
Tutorials
Happy Pool Building!
The Ref Insight Team
March 27th, 2026
Improved
Overview
A new terminology type, Match Difficulty, is now available for Observer Reports. This addition allows Observers to indicate the difficulty level of a match when completing their observation form, providing valuable context for official performance evaluation.
Feature Details
Match Difficulty (Observer Terminology)
Account administrators can now add Match Difficulty as a terminology type, giving Observers a way to capture the difficulty level of matches they evaluate.
Key Benefits:
Provides context for official performance—a solid performance in a high-difficulty match tells a different story than the same performance in a normal match
Customizable difficulty levels to match your program's needs
Helps identify officials ready for advancement to more challenging assignments
Supports more informed assigning decisions based on historical performance across difficulty levels
Configuration
Full-Access Administrators can configure Match Difficulty levels from the Observer Terminology settings. Create levels that reflect your program's match difficulty (e.g., Normal, Difficult, Very Difficult) or customize terminology to fit your organization's standards.
Tutorial Updated
The Creating an Observer Form tutorial has been updated to include Match Difficulty configuration:
Support
For questions about Match Difficulty or Observer Reports:
Review the updated tutorial in the Knowledge Base
Contact support at support@refinsight.com
Happy observing!
The Ref Insight Team
March 25th, 2026
Improved
Overview
Assignor Profiles at the Competition level can now be limited by Region — making it easier to keep assignor access current as your regions grow and change. No more manual site-by-site updates every time a region is modified.
🗺️ Region-Based Assignor Limits
What's New
Regions can be defined within your account and organized however works best for you — by state, city, district, or any other grouping.
Sites can be placed into Regions, and assignors can then be limited to one or more specific Regions rather than individual sites.
When new sites are added to a Region, they are automatically included for any assignor already limited to that Region — no profile updates required.
Previously, assignors were limited to individual sites (with the Region displayed as a filter aid), but keeping those site lists current as regions changed, or sites were added, was a manual, time-consuming process. This enhancement eliminates that burden entirely.
📖 Tutorial Available
The full walkthrough covers how to create Regions, add sites to Regions, set Region limits on Assignor Profiles, and bulk edit assignor profiles within a Competition.
Add Sites to Regions and Set Region Limits on Assignors
🙋 Support
If you'd like assistance updating your current assignor profiles to take advantage of Region limits, we're happy to help — just reach out to support@refinsight.com.
Happy assigning!
The Ref Insight Team
March 18th, 2026
New
Improved
Overview Two improvements are now available for the Ad-Hoc Invoice creation process, providing admins and assignors with faster access and more accurate Competition spend reporting.
Feature Details
🔗 New Shortcut Under the Payments Menu: Access Ad-Hoc Invoices faster with a new shortcut directly in the Payments menu — no need to navigate through the Postgame Workflow.
What's New:
Ad-Hoc Invoices now appear as a direct menu item under Payments
Existing access through the Postgame Workflow Create Invoices area remains available
Faster navigation for frequent invoice creators
🏆 Attach a Competition to an Ad-Hoc Invoice: Ad-Hoc Invoices can now be linked to a specific Competition at the time of creation, enabling more accurate spend tracking and smarter invoice batching.
What's New:
Select a Competition from the dropdown when creating an Ad-Hoc Invoice
Invoices with a Competition attached can be batched with other invoices for the same person in the same Competition
Invoices without a Competition are processed in their own batch but can include multiple line items
Tutorial Available Access the complete tutorial in the Knowledge Base:
Support For questions about Ad-Hoc Invoices:
Review the tutorial in the Knowledge Base
Contact support at support@refinsight.com
Happy invoicing!
The Ref Insight Team
March 5th, 2026
Status: Maintenance Scheduled
Hello Admins and Assignors,
Ref Insight will undergo scheduled maintenance on Thursday, March 5, 2026, from 2:30 AM to 5:00 AM ET. During this time, all portals will be unavailable.
This is the last scheduled maintenance for this cycle. This maintenance is being performed to ensure continued reliability and performance of the platform. No action is required on your part, and all data will remain secure throughout the process.
We appreciate your understanding and have scheduled this work during off-peak hours to minimize any disruption. If you have questions or concerns, please contact our support team.
Thank you!
The Ref Insight Team
March 3rd, 2026
Status: Maintenance Scheduled
Hello Admins and Assignors,
Ref Insight will undergo scheduled maintenance on Wednesday, March 4, 2026, from 2:30 AM to 5:00 AM ET. During this time, all portals will be unavailable.
This maintenance is being performed to ensure continued reliability and performance of the platform. No action is required on your part, and all data will remain secure throughout the process.
We appreciate your understanding and have scheduled this work during off-peak hours to minimize any disruption. If you have questions or concerns, please contact our support team.
Thank you!
The Ref Insight Team
March 2nd, 2026
Fixed
Status: Site Configuration Issue Resolved
Good morning everyone,
Earlier today, Ref Insight experienced a temporary service disruption. The issue was caused by a configuration change resulting from a routine Oracle patch applied overnight. The patch impacted site accessibility, and our team worked quickly to identify and resolve the issue.
We want to assure all users that no data was affected during this time — all information remains fully secure and intact. The site is now back up and running normally.
We apologize for any inconvenience and appreciate your patience. If you experience any lingering issues, please don't hesitate to reach out to our support team.
Sincerely,
The Ref Insight Team
February 16th, 2026
Improved
Hello Assignors and Administrators,
We've made behind-the-scenes improvements to the Self-Assign feature that your officials are going to notice right away.
Faster load times. The Self-Assign page now loads 5–6x faster than before. When officials are ready to pick up games, available matches appear almost instantly.
Better performance under heavy traffic. When you open up a batch of games for self-assign and everyone jumps in at once like it’s the Hunger Games, the system now handles those high-traffic moments gracefully — so your officials can focus on getting the games they want instead of waiting for pages to load.
Built for the busy season. Whether there are hundreds or thousands of matches available, performance stays consistently fast. As spring and summer tournaments ramp up, Self-Assign is ready.
Same great feature — just faster and more reliable.
Happy Self-Assigning!
The Ref Insight Team
February 16th, 2026
New
Hello Assignors and Administrators,
We're continuing to expand assigning rule support to match U.S. Soccer's full Referee Coach pathway. A National Referee Coach license is now available as an assigning rule within your account and ready to apply to match roles as needed.
This rule can be used for match roles that specifically require a National Referee Coach License. All U.S. Soccer Referee Coach pathway license types are now supported within the assigning rule structure:
Rules can be applied globally across an account for a specific match role. They can also be applied to match roles within individual schedules as needed.
Note: This update applies to soccer-related Ref Insight accounts only.
Happy Assigning!
The Ref Insight Team