Changelog -- New features, Improvements, and Fixes

Overview

A new terminology type, Match Difficulty, is now available for Observer Reports. This addition allows Observers to indicate the difficulty level of a match when completing their observation form, providing valuable context for official performance evaluation.

Feature Details

Match Difficulty (Observer Terminology)

Account administrators can now add Match Difficulty as a terminology type, giving Observers a way to capture the difficulty level of matches they evaluate.

Key Benefits:

• Provides context for official performance—a solid performance in a high-difficulty match tells a different story than the same performance in a normal match

• Customizable difficulty levels to match your program's needs

• Helps identify officials ready for advancement to more challenging assignments

• Supports more informed assigning decisions based on historical performance across difficulty levels

Configuration

Full-Access Administrators can configure Match Difficulty levels from the Observer Terminology settings. Create levels that reflect your program's match difficulty (e.g., Normal, Difficult, Very Difficult) or customize terminology to fit your organization's standards.

Tutorial Updated

The Creating an Observer Form tutorial has been updated to include Match Difficulty configuration:

• Creating an Observer Form

Support

For questions about Match Difficulty or Observer Reports:

• Review the updated tutorial in the Knowledge Base

• Contact support at support@refinsight.com

Happy observing!

The Ref Insight Team

Overview

Assignor Profiles at the Competition level can now be limited by Region — making it easier to keep assignor access current as your regions grow and change. No more manual site-by-site updates every time a region is modified.

🗺️ Region-Based Assignor Limits

What's New

• Regions can be defined within your account and organized however works best for you — by state, city, district, or any other grouping.

• Sites can be placed into Regions, and assignors can then be limited to one or more specific Regions rather than individual sites.

• When new sites are added to a Region, they are automatically included for any assignor already limited to that Region — no profile updates required.

• Previously, assignors were limited to individual sites (with the Region displayed as a filter aid), but keeping those site lists current as regions changed, or sites were added, was a manual, time-consuming process. This enhancement eliminates that burden entirely.

📖 Tutorial Available

The full walkthrough covers how to create Regions, add sites to Regions, set Region limits on Assignor Profiles, and bulk edit assignor profiles within a Competition.

Add Sites to Regions and Set Region Limits on Assignors

🙋 Support

If you'd like assistance updating your current assignor profiles to take advantage of Region limits, we're happy to help — just reach out to support@refinsight.com.

Happy assigning!

The Ref Insight Team

Overview Two improvements are now available for the Ad-Hoc Invoice creation process, providing admins and assignors with faster access and more accurate Competition spend reporting.

Feature Details

🔗 New Shortcut Under the Payments Menu:  Access Ad-Hoc Invoices faster with a new shortcut directly in the Payments menu — no need to navigate through the Postgame Workflow.

What's New:

• Ad-Hoc Invoices now appear as a direct menu item under Payments

• Existing access through the Postgame Workflow Create Invoices area remains available

• Faster navigation for frequent invoice creators

🏆 Attach a Competition to an Ad-Hoc Invoice:  Ad-Hoc Invoices can now be linked to a specific Competition at the time of creation, enabling more accurate spend tracking and smarter invoice batching.

What's New:

• Select a Competition from the dropdown when creating an Ad-Hoc Invoice

• Invoices with a Competition attached can be batched with other invoices for the same person in the same Competition

• Invoices without a Competition are processed in their own batch but can include multiple line items

Tutorial Available Access the complete tutorial in the Knowledge Base:

• Ad-Hoc Invoices – Create, Attach a Competition, Release to Payor Portal

Support For questions about Ad-Hoc Invoices:

• Review the tutorial in the Knowledge Base

• Contact support at support@refinsight.com

Happy invoicing!

The Ref Insight Team